Products
What's in your wax melts and candles?
We use minimal ingredients: pure beeswax, coconut oil, and natural essential oils for fragrance. Dried flowers for decoration and scent. No paraffin, no mica minerals for colour.
Are your candles vegan?
No. Beeswax is the heart of much of what we make. We have great respect and love for bees, but the candles aren't suitable for a vegan choice. If you would like a plant-based product then please contact us for options like soya wax candles.
Will the beeswax change colour or texture over time?
Yes, gently. Pure beeswax can develop a soft white "bloom" on the surface, which is the natural waxes rising. It's a sign of quality, not spoiling. Warm the surface lightly with a hairdryer or your hand and the bloom melts back in. Colour may also depend on where our bees have foraged for pollen. Hue and tone can be a little different depending on the landscape.
Do you sell honey?
Not yet. Selling food comes with its own rules and registrations, so if we do it, it will be done properly rather than quickly. The newsletter is the place to hear about it first.
Tell me about your wildflower seeds.
We are putting together a small range of bee-friendly UK wildflower mixes, for sunny patches, window boxes, or an afternoon with children and watering cans. They sow happily from early spring through to early autumn. Our sowing guide has the details in the meantime.
Will you put together bespoke gift sets?
That is the plan, once the first pieces are finished: a parcel combining our work with a handwritten note. Nothing is available to order yet, but do say hello if you want to hear when it is.
Looking after your purchase
How do I get the best burn from a beeswax candle?
Beeswax candles are clean-burning when looked after. Burn times depend on the size of the candle, so please see individual product pages for the specifics. For everything else (first burn, wick care, draughts, safety) see our guide to using candles and wax melts.
How do I use my beeswax wax melts?
Place a melt in a suitable wax burner, light a tealight beneath, or use an electric wax warmer if you prefer no open flame. Don't over-stack melts in your burner, and let the wax cool fully before handling. Full instructions and safety notes are in our guide to using candles and wax melts.
How do I look after a wooden piece?
Dust gently with a soft cloth. Once a year, wipe with a clean lint-free cloth and a touch of beeswax balm to keep the grain happy. Keep wood pieces out of direct sunlight and away from radiators to prevent drying or warping. If you use a wooden candle holder, always use a proper jar candle or a glass insert so wax doesn't touch the wood.
Orders & shipping
How will orders be sent out?
By tracked post from Oxfordshire, with the tracking number emailed as soon as a parcel is on its way. We will confirm the details on the Shipping & Returns page before anything goes on sale.
What will UK postage cost?
We will publish the rates on our Shipping & Returns page before the first pieces go on sale, so nobody is guessing at checkout.
Do you ship internationally?
Not for now. We are starting with the UK and will look at posting further afield once we have found our feet.
Returns
Can I return something if I change my mind?
Yes. The UK Consumer Contracts Regulations give you 14 calendar days from receiving an order to cancel, and a further 14 days to send it back. It needs to come back in resaleable condition: a candle that has been burnt or a melt that has been warmed cannot go back, because it can no longer be sold as new. Return postage is yours unless the item arrived faulty or damaged.
What if my order arrives damaged?
Send us a photo at [email protected] and we will either replace it or refund you in full, whichever you would rather. We cover return postage on anything faulty or damaged, and your statutory rights are not affected.