Last updated: 1 September 2026
Where we ship
We ship across the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands.
We plan to start with the UK only, and to look at posting further afield once we have found our feet.
UK delivery
We intend to send everything by tracked Royal Mail post, with the tracking number emailed as soon as a parcel goes out. Rates and delivery estimates will be published here, in full, before anything goes on sale, so nobody meets a surprise at checkout.
When we will dispatch
Everything here is made by two people, so we will post in small batches rather than promise same-day dispatch. We will set out the expected timings on this page before the shop opens.
If something doesn't arrive
Royal Mail considers post "lost" after 10 working days from dispatch for UK Tracked services. If your tracking hasn't moved for that long, get in touch and we'll either resend or refund. Your choice.
Changed your mind?
Under the UK Consumer Contracts Regulations 2013, you have 14 calendar days from receiving your order to cancel for any reason. No need to give one.
Email us at [email protected] within those 14 days to let us know. You then have a further 14 days to return the goods, in saleable condition and (for cosmetic items) as described under Condition of returns below.
- Return postage is your responsibility for a change-of-mind return. We recommend a tracked service. Without proof of postage we can't refund items that don't reach us.
- Refund timeframe. We aim to refund within 5 working days of receiving your return, to the original payment method. Banks typically take a further 3–5 days to show it in your statement.
- Condition of returns. A change-of-mind return needs to reach us unused and in resaleable condition, in its original packaging. A wax melt or candle that has been warmed, burnt or otherwise used can't be returned for change of mind, as it can no longer be resold. (If an item is faulty, different rules apply, see above.)
If it arrived damaged or faulty
Email us a photo at [email protected] within 7 days of delivery and we'll either:
- send you a replacement, free of charge, or
- refund you in full, whichever you'd prefer.
For faulty goods we cover the return postage as well. Your statutory rights under the Consumer Rights Act 2015 apply in full, nothing on this page reduces them.
How to start a return
- Email [email protected] with your order number and a brief note (we don't need a reason for a change-of-mind return).
- We'll reply within 1–2 working days with the return address and any packaging tips for fragile items.
- Once your return arrives, we'll inspect it and issue the refund within 5 working days.
Return address. Email us first and we'll confirm the return address, so nothing goes astray.
Need anything else? See our FAQ or just drop us a line. We'd rather hear from you than have you guess.